Return & Refund Policy

Effective Date: July 8, 2026

At Pandaroo, we strive to deliver quality educational products. Please read our Return & Refund Policy carefully before placing an order.

1. Damaged Product

Refund or replacement will be provided only if the product is received in a damaged condition.

2. Mandatory Unboxing Video

To claim a refund or replacement, an uninterrupted unboxing video is mandatory.

The video must:

• Start before opening the package.

• Clearly show the shipping label.

• Show the package being opened.

• Clearly display the damaged product.

Claims without an unboxing video will not be accepted.

3. Claim Time

Customers must report damaged products within 48 hours of delivery by contacting our customer support.

4. Replacement or Refund

After verification of the damage:

• A replacement product may be sent, or

• A refund may be issued if replacement is unavailable.

The decision will depend on product availability.

5. Non-Returnable Items

Returns or refunds will not be accepted for:

• Change of mind

• Incorrect product ordered by customer

• Minor packaging damage that does not affect the product

• Products damaged after delivery

• Claims submitted without the required unboxing video

6. Contact

Email: contactpandaroo@gmail.com

Phone: +91 7503603323